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Note: These terms are only applicable to our physical products and not our instant-download patterns or digital designs.

How does the delivery process work?

When you order something from our Website, we first confirm your order via an email or a call. The order is only processed after it has been confirmed. Your desired products are then sent to be manufactured.

Note: Without a confirmation email or call, your order will not be processed. So, please first confirm your order and provide only the correct details during the confirmation. 

After the products are manufactured, they are carefully inspected to make sure they are not defected or damaged. We then pack your products carefully to send them to your way through DHL, FedEx, or any other 3rd party Courier Service according to your chosen location.

Order Cancelation:

The order can only be canceled within 24 hours of placing an order. After 24 hours of order placement, you cannot cancel an order.

Shipping:

Does Falcon Embroidery ship worldwide?

Yes! Falcon Embroidery ships to anywhere in the world! Please note that you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc required by your country for importing consumer goods. Please do research your country and its custom, etc charges so that you know exactly what to do.

Shipping Cost:

Delivery/Shipping charges will vary according to the location. Courier Services will try their best to get you your products as soon as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

Shipping Time:

Your order will be shipped within 12-18 working days worldwide. The stock will either be shipped from the US or Pakistan. Due to COVID-19 or manufacturing, your shipment may be delayed. We are trying our best to ship orders as soon as possible during this time.

Return/Refund policy For Physical Products

Falcon Embroidery hopes that you never have to cancel or return any of the products. But in case you have to then, Team Falcon would be here to help you. The conditions in which you can return or refund your product are:

1. If you receive a defected product.
2. If the product is damaged.
3. If you received the wrong product.
4. We will refund or replace only if the products are received by us in their original packaging.
5. The Client would need to pay the shipping cost when sending the return back the order.
6. While returning the product. Note that the shipping cost will not be refunded.
7. Note: Replacement is subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount.
8. The Refund will be done through either PayPal or our Store credits (as per your choice) within 7 business days of the request. Please know that we will not refund the shipping cost.

You would need to follow a few steps to get a return or a refund within the 5 days of receiving the order. 

The Steps are mentioned below 

Step 1: Contact our Customer Support team via email or connect to us on our original Social media accounts within the 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/refund/replace the wrong items in your order. Please, share an image of the defected/wrong product and the invoice for our reference.
Step 3: You would need to send us back the product you want to return or refund on our given address. 

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